IT Help Desk Support

Job Description

Job Description

  • Serve as the first point of contact for Employees seeking technical assistance over the phone or email
  • Perform remote troubleshooting.
  • Record events and problems and their resolution in logs
  • Follow-up and update status and information
  • Pass on any feedback or suggestions to the appropriate internal team
  • Monitor and respond quickly to incoming requests relate to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
  • Assist with onboarding of new users.
  • Keep inventory of all equipment, software, and license users.
  • Install, configure and maintain software and hardware components of computer and network systems
  • Install, Configure Operating systems to Computers
  • Keep Necessary Documentation

Skills

Requirements

–         Minimum of 2-3 year Experience in IT field

–         Education in IT, Computer Science or relevant field

–         Good understanding of computer systems, computer networks and other IT products/Solutions

–         Excellent communication and interpersonal skills

–         Proficiency in English & Arabic is must.

–         Basic knowledge in Websites, Emails and Database

–         fast learner and interest to learn new technologies.

–         Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems

–         Any IT related certification is a plus point

Job Details

Job Location                                      Riyadh, Saudi Arabia
Company Industry                             Telecommunications
Company Type                                   Employer (Private Sector)
Job Role                                              Information Technology
Employment Type                               Unspecified
Monthly Salary Range                         Unspecified
Number of Vacancies                          Unspecified

Preferred Candidate

Career Level                                         Entry Level
Years of Experience                              Min: 1 Max: 3
Residence Location                              Riyadh, Saudi Arabia 

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